Vattenfall Eldistribution has selected Tieto in a public tender procurement to support its core Customer Management and Billing process based on a SaaS solution.
Vattenfall Eldistribution has selected Tieto in a public tender procurement to support its core Customer Management and Billing process based on a SaaS solution. The solution supports all regulatory requirements such as unbundling requirements and provides seamless transition into a future Supplier Centric Model and will give Vattenfall increased process automation with a competitive cost-to-serve. The initial contract duration is five years with an option for two additional years.
Vattenfall Retail has selected Tieto Smart Utility SaaS to support its future core processes. The new solutions will serve both consumers and corporate customers for electricity and district heating. The initial contract duration is seven years with an option for two additional years. Vattenfall will with this solution be able to create improved experience for its customer in all interactions as well as improving the internal efficiency, speed and competitiveness.
“Vattenfall aims for a solution that both enables improved customer experiences, business efficiency and at the same time prepares for the market changes. Tieto is our selected partner on this journey” comments Jonas Stenbeck, Vice President of Consumer Sales at Vattenfall.
“We are proud to the opportunity to expand our existing partnership and collaboration with Vattenfall in Sweden and Finland. Our aim is to increase our customers’ competitiveness in the transforming energy market and take an active part in our customers’ digital transformation journey. This agreement demonstrates Tieto’s leading position and our long-term investments and commitment towards the Nordic Energy market.” says Olof Ferenius Head of Energy Utilities in Tieto.
Tieto Smart Utility is a modular software as a service solution designed for energy retail, distribution and multi utility companies. The solution addresses the requirements stemming from present and forthcoming regulation of electricity markets. The scalable cloud service also meets stringent information security requirements by utilizing Tieto's Nordic data centres.