The Village of Gresham, Wisconsin, is reaping benefits with Sensus advanced metering infrastructure solution.

For technicians in the Village of Gresham, Wisconsin, heading out to manually retrieve data from more than 1,000 installed water and electricity meters was arduous and time-consuming.

Additionally, the Village’s metering system had become outdated, with aging equipment that made it difficult to identify issues such as water leaks and abnormal power usage in a timely manner.

Gresham Water Utilities (GMU) utility manager Brian Carroll said: “Our meters are the cash register for our utility.

“They tell us how much we need to bill our customers, so we need them to be as accurate as possible to identify any potential issues and save our customers from unnecessary costs.”

GMU’s team recognized a need to upgrade the Village’s infrastructure and turned to Sensus, a Xylem brand, after determining that the Sensus AMI solution possessed all the capabilities needed to meet its goals.

The team worked with Sensus distributor HD Supply Waterworks to replace the Village’s 258 installed water meters with Sensus OMNI and iPERL water meters.

They followed this with a test-batch upgrade to Sensus iConA and Elster A3 ALPHA electricity meters before a full replacement of more than 1,100 meters.

Finally, GMU deployed the Sensus FlexNet communication network to ensure data was transmitted securely and accurately. Using the system, GMU’s staff could monitor and report issues to customers in near real time.

Carroll said: “You’ve got hour-by-hour, minute-by-minute data, so when you go to the customer, you’re talking to them with real data instead of guessing at the issue,” .

With the system in place, GMU has also improved safety conditions for its technicians who are able to focus on more important tasks. Most importantly, GMU is now better positioned to serve its customers and save them money.

Carroll said: “We replaced our inaccurate and aged meters so we lowered our operational costs in both water and electric.

“With the new meters, we have a better understanding of our customers’ actual usage and can offer new rates tied to their consumption. There are all kinds of savings that come with the system.”