Australia-based AGL Energy has appointed Greg Conway as the general manager of its retail businesses. He will be responsible for AGL's growing residential, small and medium enterprises and smaller industrial customer base.

<p>Mr Conway was most recently client executive of financial services, strategic, commercial and global accounts within Australia for EDS. He has worked in a number of senior executive roles in banking and investment banking and was previously COO for group operations of Westpac.<br /><br />AGL managing director Paul Anthony said: As the energy market evolves and matures, it requires greater focus and transferable skills from other markets that have undergone similar deregulation. We are particularly interested in the progressive development of customer support and retention techniques deployed in the global retail banking markets.</p>