The new agreement will include outsourced bill print and mailing services, document management, e-billing and self-service, and one-time e-payment solutions.
The DPU operates five utilities including natural gas, water, wastewater, storm water, and electric street lighting.
DPU issued a request for proposal (RFP) to source one strategic partner to manage all their online and offline billing and payment processes.
Kubra won the RFP and recently implemented the print/mail, document management and e-bill consolidator channels.
Phase II includes a comprehensive Biller-Direct solution, which will anchor future secure email delivery and mobile e-billing strategies.
