Convergys will support Duke Energy in developing and implementing smart grid technology for approximately four million electric and gas customers in five states through the provisioning of Convergys Rating and Billing, Customer Management, and Collections modules as part of a scalable, real time Smart Customer Information System (CIS) solution.
Duke Energy’s its smart grid will incorporate automated equipment, wireless sensing devices, and advanced meters to create a digital, real-time, networked power delivery system that provides two-way communication between Duke Energy and its customers.
Duke Energy selected the Convergys Smart CIS Solution to deliver scalable real-time rating, dynamic billing, flexible customer and account management, and collections capabilities, said Convergys.
Todd Arnold, senior vice president for smart grid and customer systems of Duke Energy, said: “We believe smart grid technologies will help us reduce costs, maximize energy efficiency, and empower our customers to make smart decisions about controlling their energy usage.
“However, to unlock the potential of the smart grid, we recognized that we needed a different solution to meet the necessary scale and two-way transactional requirements. Convergys’ innovative Smart CIS Solution will meet that need providing Duke Energy with a rapidly deployable solution that modernizes our systems to support the new requirements.”
