Vertex said it will work with Chesapeake to develop business processes and practices across the enterprise that will enable the company to deliver cost-effective customer service. Vertex will also consolidate Chesapeake’s multiple CIS databases, including the existing Vertex e-CIS solution used by Florida Public Utilities, and upgrade the entire organization to eCIS+.
Mike McMasters, president and chief operating officer of Chesapeake, said: “We selected Vertex because we felt they are uniquely qualified not only in CIS technology and telephony integration but also in establishing best practices for operational efficiency in the full meter-to-cash lifecycle.
“Chesapeake has always worked hard to maintain high standards of customer service and expects to improve in this area by providing its customer service team with better tools to support our customers.”
