Under the competitively awarded €1.4m contract, the company will assist EHC in the development and implementation of a blueprint customer service framework to be rolled out across five locally licensed, distribution and supply companies in Oman.
Specific work includes a comprehensive review of all existing customer functions, systems and related personnel profiles, as well as the development of a comprehensive Blueprint Design manual for implementation in all five companies.
ESB International managing director Ollie Brogan said the contract represents a significant milestone for the company by offering a strong platform for further development of its business in Oman.
”It will also help us to achieve our goal of doubling the volume of our international business within five years,” Brogan added.
ESB International is continuously working in Saudi Arabia, Oman, Qatar, Kuwait, Bahrain and UAE, since 1975.
