These four natural gas utilities are subsidiaries of a leading energy company that delivers services to commercial, industrial, and residential customers.
As part of consolidating its various IT systems and ensuring commonality among these operations, this energy group selected ViryaNet G4 to centralize and integrate appointment booking with their customer information system (CIS).
By simply clicking a button within the CIS, customer service representatives can view available appointment slots and book appointments directly in the CIS application which interfaces with ViryaNet G4.
For the consolidation, the outsourced mobile workforce management solution – currently used by two of the utilities – was reviewed. As a result of that detailed review process, the energy group will be insourcing and utilizing ViryaNet G4 to increase customer satisfaction and efficiency.
ViryaNet president and CEO Memy Ish-Shalom said, , "ViryaNet G4 provides an exceptional user experience for all service organization stakeholders – from customer service representatives in the office to technicians in the field. We look forward to continuing to help achieve their goals."
