The UK subsidiary of German utility group E.ON has revealed that it is to overhaul its billing systems to make communication with retail customers easier.
E.ON UK, whose retail arm trades under the Powergen banner, has launched the first phase of a radical overhaul of its bills to help its six million customers better understand key information.
The new bill will see the energy company drop technical terminology and replace it with everyday language.
Nick Horler, managing director of Powergen’s retail arm, said: We’ve spent a lot of time talking to our customers and employees to get a better idea about what people actually want from their bills.
We’re confident the new design gives our customers all the information they want in a format they can easily understand.
All of these changes are important because we’re committed to improving our customer service and to delivering industry-leading service to our customers by the end of 2006.