IBC SOLAR, a global leader in photovoltaic (PV) systems and energy storage, supports its international Premium Partners with new service packages for lithium-ion storage systems.
Installers in more than 30 countries are tapping into new business segments with the “Take-Care packages”.
“We are an experienced partner with more than 7,000 installed storage systems of all sizes worldwide. Our international customers often express the wish to be supported when initially installing a lithium-ion storage system,” explains Albert Engelbrecht, Director Solutions International at IBC SOLAR. The company is now accommodating this request with the new service packages. “The “Take-Care packages” help our partners with the planning, installation and maintenance of storage solutions and offer them important added value. The packages make it possible for our partners to implement the systems quickly and reliably and also ensure satisfied customers,” adds Engelbrecht.
The customer decides which “Take-Care package” is the right one. Three versions are available “Essential”, “Empowering” and “Ensuring”. The “Essential” basic package is also the basis for the two other packages. It includes an extensive pre-consultation session with technical pre-selection and sizing of the storage system. Fundamental questions about the application and expectations of the system will be resolved. It is important here to determine whether only the self-consumption needs to be increased or whether the storage system should also provide an emergency power supply.
The “Empowering” package involves IBC SOLAR also providing support with an extensive system design, circuit diagrams and parts lists as well as telephone support to help put the system into operation. The “Ensuring” premium package also includes on-site support with a handover report and an optional workshop for service and maintenance work.
IBC SOLAR has been active in the photovoltaic and battery storage sector for more than 35 years. The international partners will benefit from the company's years of experience in the storage segment with the new “Take-Care packages”.