Flushing the water mains involves loosening mineral deposits and sediment by pumping a high velocity of water into the pipes then out through open fire hydrants. Fire hydrants are also flushed to make sure they are operational and to check fire flows in the system.

While water mains are being cleaned and flushed, it is common for customers to notice short periods of low water pressure or discolored water. If customers experience temporary water discoloration, New York American Water recommends running the water until it is clear. The following steps are also encouraged:

Draw water for cooking prior to the flushing period

Store a large bottle of water in the refrigerator for drinking

Check for discolored water before using the washing machine or dishwasher

If water pressure or water volume seems low after flushing has been completed, check faucet screens for trapped particles.

Each year, New York American Water provides its customers with an Annual Water Quality Report to let them know how our water quality stacks up against federal and state drinking water standards. We encourage our customers to review this report as it provides details about the source and quality of the drinking water delivered to you in 2016.