A holistic, people-centred view of quality

Figure 2: The three-level model of skills. These levels represent different types of skills required to produce high-quality work. No hierarchy of levels is implied; each acts at the same time, and each level is essential. Like ingredients of an emulsion, they are independent but act always together.

  • Spiders-web
  • 3-layers
  • Beznau-1-and-2
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